Cyber Incident

Optimum Allied Health (OAH) is investigating a cyber incident involving unauthorised access  to information held by our IT provider, and the disclosure of data online.

As soon as we became aware of the incident, we engaged leading external data privacy and forensic IT experts to provide a comprehensive picture of the situation. Our investigation to date indicates that the data may include some information relating to

OAH employees and some of our clients, including those supported through the NDIS. We are working as a priority to review the affected data to fully determine what information is involved. Once we have determined this, we will be able to communicate directly with those impacted.

We understand this news may cause concern, and we apologise for any distress caused. In the interim, we urge our stakeholders to remain vigilant against potential phishing or other scam communications from any parties claiming to be from OAH. You can contact our support team if you wish to confirm whether any communications are from us.

The relevant authorities have been notified of this incident. This includes the Office of the Information Commissioner (OAIC) and the National Disability Insurance Agency (NDIA). We are committed to supporting those impacted by this incident and, following completion of our data review, we will individually notify individuals if action is required. This will include detailed guidance on how to mitigate any potential risk of data misuse.

We wish to emphasise that we are not aware of any misuse of data at present however wanted to reassure the community of steps we are taking by providing this update now.

Please don’t hesitate to contact our support team on request@opthealth.com.au with any questions.